Biztalks.de develop a needs and wants analysis report for your team so we can tailor-make lesson plans for you. We guide you through the terminology so you are very comfortable speaking with clients internationally.

Such topics could include:

1. Raising finance, different equity markets for finance

2. Financial instruments

3. Describing chart movements

4. Presentation skills

5. Email and letter writing

6. Telephoning

7. Dealing with complaints

8. Customer Relationship Management

9. Reporting: P&L, Balance sheet, Cash Flow

10. Investment options

11. Stock & Bond Markets

12. International taxation

13. Topics specific to the wants / needs of your team

Material is drawn from my business experience, in-house material, financial magazines etc.